Effective Strategies for Dealing with Complaints: Lessons from Angelique’s Approach probate
ProbateServices2023-04-07T17:10:37+00:00Dealing with complaints can be a challenging aspect of any job, especially in the probate industry where emotions can run high. However, Angelique, a professional in the field, has shown us that effective strategies can make all the difference in resolving complaints and maintaining strong client relationships. Here are some lessons we can learn from her approach: Listen attentively and empathize Angelique understands that listening carefully to the client's complaint is crucial to resolving it. She takes the time to understand their concerns and shows empathy, acknowledging the client's feelings and the impact the situation has had on them. Stay calm [...]


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